Cancellation policy

PURCHASE OPTIONS CANCELLATION POLICY

Last updated: 18 August 2026

ONE-TIME PURCHASES

RIVT currently sells products as one-time purchases only.

We do not currently offer:

  • Automatically renewing subscriptions.

  • Recurring product plans.

  • Automatic repeat orders.

  • Membership charges.

  • Deferred purchase plans that create future automatic charges.

Placing a normal order does not authorise RIVT to charge the customer’s payment method repeatedly. The customer is charged only for the order and total shown during checkout.

CANCELLING A ONE-TIME ORDER

To request cancellation of a one-time order, email support@wearrivt.com as soon as possible and include the RIVT order number.

We will try to cancel the order before processing or fulfilment begins, but cancellation cannot be guaranteed after the order has entered processing, been prepared for dispatch or been dispatched.

If the order has already been dispatched, the customer may request a qualifying return after delivery under our Returns and Refunds Policy.

If RIVT cannot dispatch an order within the timeframe promised when the order was placed, we will notify the customer and provide the option to accept a revised timeframe or cancel the affected unshipped products for a full refund.

FUTURE SUBSCRIPTIONS OR DEFERRED PURCHASES

If RIVT introduces a subscription, recurring purchase or deferred purchase option in the future, the relevant product page and checkout will clearly disclose before purchase:

  • That the purchase includes future or recurring charges.

  • The price of each charge.

  • The billing frequency and expected dates.

  • The delivery frequency where applicable.

  • Any minimum commitment.

  • How the customer can pause or cancel.

  • When a cancellation becomes effective.

No subscription or recurring charge will be created unless the customer expressly selects and agrees to that purchase option during checkout.

Any active subscription introduced in the future may be cancelled through the customer’s account where available or by emailing support@wearrivt.com.

Cancellation will stop future billing and future unprocessed deliveries in accordance with the terms disclosed when the subscription was purchased. Amounts already charged for processed or dispatched orders remain governed by the Returns and Refunds Policy and applicable law.

CONTACT

TRACKSONHIRE LTD trading as RIVT
Company number: 13058446
Registered office: 9 Victoria Road, Victoria Road, Fulwood, Preston, England, PR2 8ND
Email: support@wearrivt.com
Website: https://www.wearrivt.com