Privacy policy

Privacy Policy

Who we are

RIVT is a trading name of TRACKSONHIRE LTD, a company registered in England and Wales under company number 13058446. Our registered office is 9 Victoria Road, Victoria Road, Fulwood, Preston, England, PR2 8ND.

This Privacy Policy explains how RIVT ("RIVT", "we", "us" or "our") collects, uses, stores and shares personal information when you visit, make a purchase from or communicate with us through https://www.wearrivt.com.

RIVT operates from the United Kingdom and currently sells products to customers in the United States.

Information we collect

Depending on how you interact with RIVT, we may collect:

  • Your name, email address, telephone number, billing address and delivery address.

  • Order information, including products purchased, order value, discounts, delivery status, returns and refunds.

  • Payment and transaction information. Payments are securely processed by Shopify and the payment providers displayed at checkout. RIVT does not ordinarily store complete payment-card details.

  • Messages, photographs and other information submitted through our contact form, email or customer-support channels.

  • Device and usage information, including IP address, browser type, device identifiers, pages viewed, referring pages, interactions and approximate location.

  • Marketing and cookie preferences.

  • Reviews, survey responses or other content you voluntarily provide.

How we use personal information

We may use personal information to:

  • Process payments and fulfil orders.

  • Provide order confirmations, tracking information and delivery updates.

  • Handle cancellations, returns, refunds and customer-support requests.

  • Detect and prevent fraud, unauthorised transactions, security incidents and abuse.

  • Operate, maintain and improve our website and customer experience.

  • Measure advertising and website performance.

  • Send marketing communications where permitted.

  • Comply with legal, accounting, tax and regulatory requirements.

  • Establish, exercise or defend legal claims.

How orders are fulfilled

RIVT works with third-party suppliers, fulfilment providers, postal operators and couriers. Products may be prepared and dispatched from different fulfilment locations.

We disclose only the information reasonably required for these partners to prepare, deliver, track or support an order.

How we share personal information

We may share relevant information with:

  • Shopify, which hosts our online store and checkout.

  • Payment processors, banks and fraud-prevention providers.

  • Product suppliers, fulfilment partners, warehouses, postal operators and couriers.

  • Email, customer-support, cloud-hosting and technical service providers.

  • Analytics and advertising providers, including Google, where permitted by your settings and applicable law.

  • Professional advisers, insurers, regulators, courts or law-enforcement authorities where reasonably required.

  • A purchaser or successor in connection with a proposed or completed sale, merger or restructuring of the business.

We do not sell personal information to third parties for money. However, certain advertising or analytics activities may be treated as "sharing", "selling" or targeted advertising under some United States state privacy laws.

Cookies and advertising

Our website and service providers may use cookies, pixels, tags and similar technologies to:

  • Keep the website and checkout functioning.

  • Remember preferences and shopping-cart contents.

  • Prevent fraud and maintain security.

  • Measure traffic, sales and advertising performance.

  • Provide or measure personalised advertising where permitted.

You can manage available choices through our cookie banner, privacy-preference tools and browser settings. Disabling necessary cookies may prevent parts of the store or checkout from functioning correctly.

International processing

RIVT operates from the United Kingdom, sells to the United States and uses service providers in several countries. Personal information may therefore be processed outside the country or state in which you live.

Where required, we use appropriate contractual or legal protections for international transfers.

Data retention

We retain personal information only for as long as reasonably necessary to:

  • Complete and support orders.

  • Maintain tax, accounting and transaction records.

  • Prevent fraud and resolve disputes.

  • Meet legal and regulatory obligations.

  • Enforce our agreements.

Retention periods vary according to the type of information and the reason it is held.

Your privacy rights

Depending on where you live, you may have rights to:

  • Request access to personal information held about you.

  • Request correction or deletion.

  • Obtain a portable copy of certain information.

  • Object to or restrict certain processing.

  • Withdraw consent where processing is based on consent.

  • Opt out of certain targeted advertising, sales or sharing.

  • Appeal a decision relating to a privacy request.

To submit a privacy request, email support@wearrivt.com. We may need to verify your identity before completing a request.

Authorised agents may submit requests where permitted by law, subject to appropriate verification. RIVT will not unlawfully discriminate against anyone for exercising a privacy right.

Marketing communications

You can unsubscribe from promotional emails at any time using the unsubscribe link contained in the message.

Even if you unsubscribe from marketing, we may still send necessary communications concerning an order, return, refund, account or security issue.

Children's privacy

RIVT is not directed at children under 13, and we do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided personal information so that we can investigate and delete it where appropriate.

Security

We use reasonable administrative, organisational and technical safeguards designed to protect personal information. However, no internet transmission or storage system can be guaranteed completely secure.

Do not send complete payment-card details or other highly sensitive information through email or our contact form.

Third-party links

Our website may contain links to websites operated by other parties. Their privacy and security practices are governed by their own policies.

Changes to this policy

We may update this Privacy Policy when our services, legal obligations or business practices change. The current version and updated date will be published on this page.

Contact

RIVT is a trading name of:

TRACKSONHIRE LTD
Company number: 13058446
Registered office: 9 Victoria Road, Victoria Road, Fulwood, Preston, England, PR2 8ND
Email: support@wearrivt.com
Website: https://www.wearrivt.com