Privacy Policy

This Privacy Policy describes how VALT ("VALT," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit, use, make a purchase from, or otherwise communicate with us through https://besidenutrition.com (the "Site"). VALT operates from the United Kingdom and currently sells to customers in the United States.

By using the Site, you acknowledge the practices described in this Privacy Policy. If you do not agree, please do not use the Site.

Personal information we collect

Depending on how you interact with us, we may collect:

• Contact information, such as your name, email address, telephone number, billing address, and shipping address.

• Order and transaction information, such as products viewed or purchased, order numbers, payment status, discounts, returns, refunds, and delivery information.

• Payment information, which is processed by Shopify and our payment providers. VALT does not ordinarily receive or store full payment-card details.

• Account information, if customer accounts are enabled, such as login details and saved preferences.

• Customer-support information, including messages, photographs, reviews, survey answers, and other information you choose to provide.

• Device and usage information, such as IP address, browser type, device identifiers, cookie identifiers, pages viewed, referring pages, interactions, and approximate location derived from technical data.

• Marketing preferences, including email subscription status and advertising or cookie choices.

We collect information directly from you, automatically through the Site, and from service providers and partners that support our store.

How we use personal information

We may use personal information to:

• Process payments, fulfill orders, provide tracking, and handle returns or refunds.

• Operate, maintain, secure, troubleshoot, and improve the Site and customer experience.

• Respond to questions, provide customer support, and communicate service or order updates.

• Detect, investigate, and prevent fraud, abuse, security incidents, and unlawful activity.

• Send marketing communications where permitted and manage your communication preferences.

• Measure store and advertising performance, understand how customers use the Site, and personalize content or advertising where permitted.

• Comply with legal, accounting, tax, regulatory, and enforcement obligations.

• Establish, exercise, or defend legal claims.

Cookies and similar technologies

The Site and our service providers use cookies, pixels, tags, local storage, and similar technologies to keep the store functioning, remember preferences, analyze traffic, prevent fraud, and measure or personalize advertising.

Some cookies are necessary for checkout and core store functions. Where required, non-essential cookies are used only after the relevant choice or consent has been obtained. You can manage available choices through the cookie banner or privacy choices tools displayed on the Site and through your browser settings. Blocking some technologies may affect Site functionality.

How we disclose personal information

We may disclose personal information to:

• Shopify, which hosts the store and processes commerce activity on our behalf.

• Payment processors, fraud-prevention providers, and financial institutions needed to complete and secure transactions.

• Order-fulfillment, warehouse, supplier, postal, courier, and delivery partners needed to prepare and deliver orders. Some may operate outside the United States or United Kingdom.

• Cloud, customer-support, email, analytics, and technical service providers that help us run the business.

• Advertising and measurement partners, including Google, where permitted by your settings and applicable law.

• Professional advisers, regulators, courts, law enforcement, or other parties when reasonably necessary to comply with law or protect rights, safety, and security.

• A buyer, successor, or relevant adviser in connection with a proposed or completed business sale, merger, financing, restructuring, or similar transaction.

We do not disclose personal information to third parties for money. However, the use of some advertising or analytics services may be considered "selling," "sharing," or targeted advertising under certain United States state privacy laws. Where applicable, you may opt out through the Site's privacy choices tools or by contacting us.

Shopify

The Site is hosted by Shopify. Shopify processes information about your use of the Site and may process information for its own purposes as described in Shopify's consumer privacy notice. More information is available at https://www.shopify.com/legal/privacy/consumers.

Advertising and analytics

We may use services such as Google Analytics, Google Ads, and Google Merchant Center to understand Site activity, measure advertising, and present relevant advertising. These providers may collect or receive device, cookie, interaction, and purchase-related information in accordance with your settings, their policies, and applicable law.

Google's privacy policy is available at https://policies.google.com/privacy. Available Google advertising controls are described at https://myadcenter.google.com.

Marketing communications

If you subscribe to marketing, we may send news, offers, and product updates. You can unsubscribe from marketing emails at any time by using the unsubscribe link in the message. We may still send non-marketing communications about an order, return, account, or security matter.

International processing

VALT operates from the United Kingdom, sells to the United States, and uses service providers in multiple countries. Personal information may therefore be processed outside the country or state where you live. Where required, we use appropriate contractual or legal safeguards for international transfers.

Data retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining transaction and tax records, resolving disputes, preventing fraud, and meeting legal obligations. Retention periods vary according to the type of information and the reason it is held.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Do not send sensitive payment information through unencrypted email or the contact form.

Your privacy rights

Depending on where you live and subject to applicable exceptions, you may have the right to request access to, correction of, deletion of, or a copy of personal information; to limit or object to certain processing; to withdraw consent; and to opt out of certain sales, sharing, targeted advertising, or marketing.

To submit a request, email dexter711douglas@gmail.com or use https://besidenutrition.com/pages/valt-contact. We may need to verify your identity before completing a request. Authorized agents may submit requests where permitted by law, subject to verification of their authority. We will not unlawfully discriminate against you for exercising a privacy right.

You may appeal a denied privacy request by replying to our decision and stating that you wish to appeal. You may also contact the relevant privacy or consumer-protection authority.

Children's privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and delete it where required.

Third-party links

The Site may contain links to websites or services operated by other parties. Their privacy and security practices are governed by their own policies, and VALT is not responsible for those practices.

Changes to this policy

We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or business operations. The revised policy will be posted on the Site with an updated date. Where required, we will provide additional notice.

Contact

Email: dexter711douglas@gmail.com
Contact page: https://besidenutrition.com/pages/valt-contact
Business location: United Kingdom