Refund policy

Returns and Refunds Policy

Last updated: 24 September 2026

This policy applies to purchases made from RIVT through https://www.wearrivt.com. RIVT is a trading name of TRACKSONHIRE LTD.

30-day return window

You may request a return within 30 calendar days after your order is delivered.

To qualify for a return, the product must normally be:

  • Unworn and unused.

  • Undamaged and unaltered.

  • Returned with its original packaging and supplied accessories.

  • Accompanied by proof of purchase or the relevant RIVT order number.

How to start a return

Email support@wearrivt.com or use our Contact page at https://www.wearrivt.com/pages/contact-rivt.

Include:

  • Your order number.

  • The product you wish to return.

  • The reason for the return.

  • Clear photographs if the product arrived damaged, faulty or incorrect.

If the return is accepted, we will provide return instructions and the correct return address.

Returns are completed by mail. Do not send products to our registered office or to an address shown on the original parcel unless our support team specifically instructs you to do so. Unauthorised returns or products sent to the wrong location may be delayed or may not be received.

Return shipping costs

For eligible footwear, your first size exchange per item is on us within the 30-day return window. Contact us before returning it. We will provide a prepaid return label or another no-cost return arrangement and cover standard delivery of the replacement size. The footwear must be unworn and unused, with original packaging, and the requested replacement size must be available. If the requested size is unavailable, we will offer a return at no return-shipping cost and refund the returned item instead. For a change of mind, a colour or style change, and other non-defective returns outside this footwear size offer, the customer pays return postage. We recommend tracked delivery.

If a product arrived faulty, damaged or materially different from the product ordered, RIVT will provide an appropriate remedy and cover reasonable return costs where a return is required.

RIVT does not charge a restocking fee.

Damaged, faulty or incorrect products

Please inspect your order after delivery.

If a product arrives damaged, faulty or different from the product ordered, contact us promptly with:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the product.

  • Photographs of the packaging and shipping label where relevant.

We will investigate and, where appropriate, provide a replacement, refund or another remedy at no additional product cost.

Reporting delivery damage within seven days helps us investigate with the fulfilment provider or carrier. This does not remove any rights available under applicable law.

Non-returnable products

The following products cannot normally be returned unless faulty, damaged or incorrectly supplied:

  • Personalised, engraved, customised or made-to-order products.

  • Pierced earrings after a hygiene seal has been broken or the earrings have been worn.

  • Gift cards.

  • Products expressly marked as final sale before purchase.

  • Products that have been worn, damaged, altered or returned without essential components.

Contact us before ordering if you are uncertain whether a product can be returned.

Exchanges

We offer one no-cost size exchange per eligible footwear item, subject to the conditions above. Email support@wearrivt.com with your order number and the size you need; our team will confirm availability and provide return instructions.

For a different colour or style, or for other products, return the qualifying original product and place a new order. Replacement availability is not guaranteed. Please do not send an item back until our team confirms the return route.

Refunds

When an authorised return is received, we will inspect it and notify you whether the refund has been approved.

Approved refunds are issued to the original payment method, normally within 14 calendar days after the returned product has been received and inspected. Your bank or payment provider may require additional processing time before the credit appears.

Original delivery charges are not normally refunded for change-of-mind returns. They will be refunded where required because the complete order was faulty, damaged, incorrect, cancelled for an eligible delivery delay or where otherwise required by law.

We do not substitute store credit for a monetary refund unless the customer expressly chooses store credit.

Cancellations

Contact support@wearrivt.com immediately if you need to cancel or amend an order.

We will try to help, but an order cannot always be changed or cancelled after processing or fulfilment has started.

If we cannot dispatch an order within the stated timeframe, we will notify you and provide the option to accept the revised timeframe or cancel the affected unshipped products for a full refund.

Missing refunds

If more than 15 business days have passed since we confirmed that a refund was issued, contact support@wearrivt.com so that we can investigate.

Contact information

TRACKSONHIRE LTD trading as RIVT
Company number: 13058446
Registered office: 9 Victoria Road, Victoria Road, Fulwood, Preston, England, PR2 8ND
Email: support@wearrivt.com
Website: https://www.wearrivt.com