Shipping & Returns
US delivery
RIVT ships to eligible United States addresses. Orders normally dispatch in 1–3 business days. Standard transit after dispatch is estimated at 3–6 business days, making the total estimated delivery timeframe 4–9 business days from order confirmation. These are estimates, not guaranteed arrival dates. Business days exclude weekends and applicable public holidays.
Free tracked standard delivery is available on eligible US orders, with no minimum merchandise subtotal. Any different service or charge for an address or product is shown at checkout before payment. Different product-specific delivery estimates shown before purchase take priority.
Tracking is emailed when available. Carrier scans can take time to appear. Items may dispatch from different fulfilment locations and arrive in separate parcels without an additional standard shipping fee.
30-day returns and footwear fit
Request a return within 30 calendar days after delivery. Eligible items must normally be unworn, unused, undamaged and unaltered, with original packaging and accessories. RIVT does not charge a restocking fee.
For eligible footwear, your first size exchange per item is on us. Contact us before sending it back. We will arrange a prepaid return label or another no-cost return route and cover standard delivery of the available replacement size. If the size you need is unavailable, we will offer a return at no return-shipping cost for a refund instead. This is a size exchange offer for eligible unworn footwear, not a wear-and-return trial.
For a change of mind, a colour or style change, and other non-defective returns outside the footwear size offer, the customer pays return postage. If an item arrives faulty, damaged or materially different from what was ordered, contact us promptly; RIVT will provide an appropriate remedy and cover reasonable return costs when a return is required.
Start a return
Email support@wearrivt.com with your order number, the item, the size you need or the reason for the return. Include clear photographs for damage or incorrect items. Wait for the approved instructions and correct return address before sending anything. The registered office is not automatically a return address.
Approved refunds are issued to the original payment method, normally within 14 calendar days after the authorised return has been received and inspected. Bank processing times vary. See the full Returns and Refunds Policy for conditions and exclusions and the Shipping Policy for delivery details.
Business information
RIVT is a trading name of TRACKSONHIRE LTD, registered in England and Wales under company number 13058446. Registered office: 9 Victoria Road, Victoria Road, Fulwood, Preston, England, PR2 8ND. Email: support@wearrivt.com.