Shipping policy

Shipping Policy

Last updated: 24 September 2026

This Shipping Policy applies to orders placed with RIVT through https://www.wearrivt.com. RIVT is a trading name of TRACKSONHIRE LTD.

Where we ship

RIVT currently ships to eligible delivery addresses within the United States.

Available delivery services for PO boxes, APO/FPO addresses and United States territories may vary by product and carrier. The available options will be shown at checkout.

Order processing

Orders are normally prepared for dispatch within 1–3 business days.

Business days are Monday to Friday, excluding applicable public holidays. Orders placed during launches, promotions, weekends or holiday periods may require additional processing time.

You will receive an order confirmation after checkout. A separate dispatch confirmation will be sent when tracking becomes available.

Delivery estimates

Standard delivery is estimated as:

  • Processing: 1–3 business days.

  • Transit after dispatch: approximately 3–6 business days.

  • Total estimated delivery timeframe: approximately 4–9 business days from order confirmation.

These are estimates rather than guaranteed delivery dates. Weather, peak periods, carrier disruption, customs processing and address problems may cause delays outside our reasonable control.

Any different processing or delivery estimate clearly displayed on a product page or at checkout takes priority for that product.

Shipping charges

For eligible United States orders:

  • Merchandise subtotal below $75 USD: $5.99 USD standard shipping.

  • Merchandise subtotal of $75 USD or more: free standard shipping.

The qualifying subtotal is calculated after discounts and before applicable taxes. The final shipping charge will be displayed at checkout before payment.

Fulfilment and split shipments

RIVT works with third-party suppliers and fulfilment partners. Products may be prepared and dispatched from different fulfilment locations.

An order containing multiple products may arrive in separate parcels and on different dates. When this happens, you may receive more than one tracking number.

RIVT will not charge additional shipping fees merely because an order is divided into multiple parcels.

Tracking

Tracking information will be emailed when it becomes available.

Tracking may take several business days to update after dispatch. Contact support@wearrivt.com if tracking has not updated for an extended period or the estimated delivery window has passed.

Address accuracy

Customers are responsible for entering a complete and accurate delivery address.

Contact us immediately if an address needs to be corrected. We cannot guarantee changes after processing has started.

Additional shipping charges may apply if a parcel must be resent because the address supplied was incorrect or incomplete, or because delivery was refused or left unclaimed.

Delivery delays

If we learn that we cannot dispatch an order within the timeframe promised when the order was placed, we will contact you with:

  • A revised estimated dispatch or delivery date.

  • The option to accept the delay.

  • The option to cancel the affected unshipped products for a full refund.

If we cannot fulfil an order, we will cancel the affected products and refund the amount paid for them, including applicable delivery charges where required.

We will not replace a required monetary refund with store credit unless you expressly agree.

Delivered but not received

If tracking states that a parcel was delivered but you cannot locate it:

  • Check the delivery area and any safe location.

  • Ask household members, neighbours or building reception.

  • Review any carrier photograph or delivery notice.

  • Contact the carrier.

  • Contact RIVT with your order number and tracking information.

We will review the available evidence and assist with an appropriate carrier investigation.

Taxes and unexpected charges

Prices and checkout totals are displayed in United States dollars. Taxes collected by RIVT will be displayed at checkout.

RIVT does not intentionally add undisclosed charges after purchase. If a carrier or customs authority requests an unexpected payment, contact support@wearrivt.com before paying so that we can investigate.