Shipping Policy

This Shipping Policy applies to orders placed with VALT through https://besidenutrition.com.

Where we ship

VALT currently ships only to eligible delivery addresses in the United States that are accepted at checkout. Service to PO boxes, APO/FPO addresses, and United States territories may be unavailable for some products or carriers.

Order processing

Orders are normally prepared for dispatch within 1–3 business days. Business days are Monday to Friday, excluding public holidays. Orders placed during launches, promotions, weekends, or holidays may take longer to process.

You will receive an order confirmation after checkout. A separate dispatch confirmation and tracking link will be sent when tracking becomes available.

Shipping charges

• Orders with an eligible merchandise subtotal below $75 USD: $5.99 USD shipping.

• Orders with an eligible merchandise subtotal of $75 USD or more: free standard shipping.

The qualifying subtotal is calculated after discounts and before taxes. Any available shipping option and final charge will be shown at checkout before payment.

Delivery estimates

Standard tracked delivery is estimated at 3–12 business days after dispatch. This estimate is separate from the 1–3 business-day processing period.

Delivery times are estimates, not guaranteed delivery dates. Weather, carrier disruption, peak periods, customs processing, and address problems can cause delays outside our reasonable control.

Split shipments

Items in the same order may be prepared at different locations and arrive in separate packages. When this happens, you may receive more than one tracking number. You will not be charged additional VALT shipping fees because an order is split into multiple packages.

Tracking

Tracking may take several business days to update after dispatch. If tracking has not changed for an extended period or the estimated delivery window has passed, contact us with your order number so we can investigate.

Address accuracy and changes

Customers are responsible for entering a complete and accurate delivery address. Contact us immediately if an address needs to be corrected. We cannot guarantee changes after processing has started, and we are not responsible for delays or loss caused by an incorrect address supplied by the customer.

If a parcel is returned because the address was incorrect, incomplete, refused, or unclaimed, additional shipping charges may apply before it can be resent. Any refund will be handled under our Return and Refund Policy and may exclude costs already incurred, where permitted by law.

Delivery issues

If tracking shows that a parcel was delivered but you cannot locate it, check the delivery area, household members, neighbors, building reception, and any carrier delivery photograph or notice. Then contact the carrier and VALT promptly so the delivery can be investigated.

Risk of loss does not transfer to the customer until delivery to the address supplied, except to the extent otherwise provided by applicable law.

Taxes and customs

Prices and checkout totals are displayed in United States dollars. Taxes collected by VALT are shown at checkout. If a carrier or customs authority requests an unexpected charge, contact us before paying so we can review the shipment.

Delayed or unavailable orders

We maintain a reasonable basis for the dispatch and delivery estimates shown on the store. If we learn that an order cannot be dispatched within the promised timeframe, we will notify you, provide a revised estimate where possible, and offer the option to accept the delay or cancel the affected unshipped items for a full refund. We will not substitute store credit for a refund required because an order cannot be shipped.

Contact

Email: dexter711douglas@gmail.com
Contact page: https://besidenutrition.com/pages/valt-contact