RIVT / INFORMATION
Frequently Asked Questions
What materials are your pieces made from?
Materials and plating vary by design. The exact specification for each piece appears on its product page. Check that information before ordering, especially if you have a known metal sensitivity.
How do I choose the right chain length or ring size?
Use the size information on the product page and compare it with a piece you already own. Where a design has multiple lengths or sizes, select the option before adding it to your bag.
Will my order include tracking?
When tracking is available for your delivery service, the tracking link is emailed after dispatch. It can take a short time for the carrier’s first scan to appear.
Can I change or cancel my order?
Contact us as soon as possible. We can only change or cancel an order before it enters processing or dispatch, so this cannot always be guaranteed.
Can I return a piece?
Unworn pieces returned in their original condition and packaging can be requested for return within 30 days of delivery. Hygiene, personalised and final-sale exclusions may apply where clearly stated before purchase.
How should I care for the jewellery?
Follow the care instructions for the material shown on the product page. As a general rule, avoid chemicals, wipe pieces after wear and store them separately in a dry place.