Frequently Asked Questions

Select the US size shown on the product page; the EU number is retained as the supplier reference. Use the fit guide and any measurements supplied for that specific style. Fit can vary by shape, lining and brand. If you need help, email support@wearrivt.com with the product and your usual size before ordering.

For eligible unworn footwear, your first size exchange per item is on us within 30 days of delivery. Contact us first; we will arrange a no-cost return route and standard delivery of an available replacement size. If that size is unavailable, we offer a return at no return-shipping cost for a refund. See the full returns policy for conditions.

Orders normally dispatch in 1–3 business days. Standard transit is estimated at 3–6 business days after dispatch, making 4–9 business days in total from order confirmation. A different estimate shown for a product before purchase takes priority. Tracking is emailed when available.

Standard shipping is $5.99 for eligible US orders below a $75 merchandise subtotal after discounts, and free from $75. The final delivery charge and service are shown at checkout before payment.

Contact us as soon as possible. We will try to help before processing or fulfilment starts, but a change or cancellation cannot be guaranteed after that point.

You may request a return within 30 calendar days after delivery for eligible unworn and unused items in original condition and packaging. Change-of-mind returns outside the footwear size offer are customer-paid. Exclusions apply; see the full returns policy.